Custom

At Glamup showcloset, we are pleased to offer custom work services tailored to your unique needs. Whether you're seeking personalized products, bespoke designs, or customizations to fit your specific requirements, we are committed to delivering high-quality results. Below is our Custom Work Project Policy to guide you through the process and set clear expectations.

1. Custom Work Requests

  • All custom work projects must be initiated through our [Custom Order Request Form] on the website or by contacting our customer service team at [Customer Service Email/Phone].

  • Custom requests can include personalized items such as custom engraving, made-to-order designs, color selections, and other tailored projects.

  • Please ensure that all details for your custom work (e.g., design files, text, color preferences, and specific requirements) are provided clearly when submitting your request.

2. Approval and Design Process

  • Once we receive your custom request, our team will review the details and provide an initial design proposal or concept for your approval.

  • You will receive a digital mock-up or proof of the design, and any necessary revisions can be made at this stage.

  • Custom work projects will not begin until you approve the final design. Please review all mock-ups carefully, as the final product will be made based on the approved design.

3. Project Timeline

  • Custom work projects require additional time for design and production. The estimated timeline for completion will vary based on the complexity of the project.

  • A typical custom project may take 7-20 business days from the time of approval, though more complex or larger projects may require more time. You will be given an estimated delivery date when your project is confirmed.

  • Please note that the timeline may be subject to change based on workload, material availability, or unforeseen delays. We will notify you of any changes or delays promptly.

4. Pricing and Payment

  • The cost of custom work projects will be provided in the initial quote, which is based on the complexity of the work, materials required, and the amount of time it will take to complete.

  • A non-refundable deposit of [Deposit Amount or Percentage] is required to begin any custom work project. The remaining balance is due upon completion and before shipment or delivery.

  • Payment for custom orders can be made via our standard payment methods. Once the deposit is received, your project will be scheduled for production.

5. Delivery and Shipping

  • Once your custom work project is completed, it will be carefully packaged and shipped according to the shipping method you select at checkout.

  • We will send you a tracking number once the order has shipped so you can track its delivery.

  • Please ensure your shipping address is accurate, as we are not responsible for any delays or issues due to incorrect address information.

6. Quality Assurance

  • Each custom work item undergoes a thorough quality check to ensure it meets our high standards before being shipped.

  • In the unlikely event that there is an issue with the quality or craftsmanship of your custom product, please contact our customer service team within 7 days of receiving the item. We will work with you to resolve any issues, which may include a repair or replacement.

7. Communication and Support

  • We value clear communication and will keep you informed throughout the process. Our customer service team is available to answer any questions and assist with your custom order.

  • If you have any concerns or require additional information at any point during the project, feel free to reach out to us at [Customer Service Email/Phone].